Contact Hours: 40

Cost: US$800

Certification: Clemson University/Chattanooga State College

CEU Credits: 4.0

Course Description

The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job.

This course is a must for those who own a bar, those who want to enter the field of management or for bartenders who want to become an expert on the business. If you are serious about the bar business, this online course will expand your knowledge into areas of management that include inventory, profits, sales promotions, hiring and training employees, customer service and all staff issues.

Unlike long-term hospitality programs, this practical and effective course acts as a supplement, concentrating solely on the bar area. Simplified and easy to comprehend, you will not waste time learning useless information and you will be prepared to handle the physical, emotional and mental demands of managing a bar. You will also learn everything about bartending, the hub of all sales and a requirement for professionally managing a bar. It is not possible to be a good bar manger without knowing what goes on behind the bar.

Many common myths cause the downfall of even the most popular bars and restaurants. Theft, poor management and lack of knowledge also greatly contribute to failure. Everyone knows that in the restaurant industry the bulk of profits can come from beverage sales. teaches you how to maximize profits by raising sales and cutting costs in ways beyond the typical and obvious routes. You will also learn ways to build customer relations, how to deal with your vendors and alternative ways to generate revenues.

Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you the basics that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners, some even with years of experience.

Some states have additional requirements for bartenders to have state certification for safe serving of alcohol. This information is included in the materials. Upon successful completion of the course you will receive two Professional Certificates, one as a Professional Bartender and the other for Professional Bar Management. Those who score a 90% or above on the bartending portion will be awarded the Master’s Certificate of Excellence.

All materials are included.

Frequently Asked Questions I own a bar and have been the operating manager for two years now, but I think I am doing some things wrong. How will this class help me? will teach you how to be more efficient in taking inventory, you will learn how to train your staff on customer service and you will become familiar with many new ways to raise sales and cut costs.

Where else could I learn all about managing a bar? There are no other classes for the short-term, designed specifically for the bar area. This exceptional class will pay for itself in time saved and profits earned over and over again. Why do I have to learn all about bartending to be a bar manager? You can’t possibly be a good bar manager without having been a bartender. If you don’t know the job at the hub of all sales, then you will rely on your employees to make decisions. Your bartenders will actually be running the business, not you.

How much time does spend on bartending? Half of the lessons relate to bartending. If you don’t know what a bartender needs, you will not be able to purchase the proper tools. If you don’t know how they work, then you will not know which POS system is best. If a bartender doesn’t show up for work, you cannot fill in. If you don’t know how to bartend, you cannot properly interview and hire your staff of bartenders. The few hours you will spend on learning to bartend will be well worth it.

Why will I receive two certificates upon successful completion of the course? One certificate will show that you are a qualified bar manager. The other certificate is for those who choose to take the bartending tests. The bartending tests are not required, but will earn you the certificate for bartending also. Outcome
In this class you will learn valuable information that will prepare you to manage a bar like a professional. As a result of successful completion of the course you will:

• have an understanding of how the bar business works.
• possess excellent customer service skills.
• understand how to assess profits.
• know how to take inventory and order products.
• have a list of many ways to raise sales and cut costs.
• be able to professionally handle common customer and staff issues.
• know how to hire and train a loyal, productive staff.

Assessment
Upon completion of each lesson, you will take a quiz. Your answers will be recorded and later tallied with a required score of 70% or above to complete the course. A score of 90% or above will earn you a Master’s Certificate of Excellence. If you pay attention to details, you will do extremely well.

You will receive your certificate after all lessons and quizzes have been completed and your questions have been answered.

Outline

Session I-Bartending

• The Basics
  • Appearance
  • Cleanliness
  • Courtesy and Etiquette
  • Customer Service
  • Difficult, Dissatisfied and Intoxicated Customers
  • Professionalism
  • Safety
  • Sales
• Behind the Bar
  • Confidence
  • Cleaning
  • Glassware
  • Liquor
  • Making and Serving a Drink
  • The Perfect Martini
  • Garnishes
  • Speedy Service
  • Tips
  • Tools
  • Bar Terms
  • Wine and Champagne Service
  • Laws
• Pouring a Perfect Shot
  • Accuracy
  • The Tail
• Drink Recipes
  • Most Popular
  • Shots
  • Martinis
  • Hot
  • Blended
  • Specialty
• Employment
  • Types of Jobs
  • Resume
  • Employment Sources
  • Interviews

Session II-Management

• Customers' needs
  • Value for the dollar
  • Feeling of importance
  • A good time
• Management
  • Consistency
  • Difficult, Disgruntled, Disruptive, Disorderly, Dissatisfied Customers
  • Difficult Employees
  • Higher Sales
  • Hosting
  • Inventory
  • Leadership
  • Music
  • Profits
  • Respect
  • Resources
  • Sales
  • Temperature
• General Etiquette

• Employees
  • Bartenders
  • Wait Staff (Servers)
  • Barbacks and Busboys
  • Doormen/Hostesses
  • Hiring
  • Interviews
  • Scheduling
  • Theft
• Business Plan

• Promotions